Physician Online Reputation
Just Got More Attention
There's a way to manage it
Online reviews are influencing how consumers select providers
With increasing healthcare insurance costs and the internet providing a wealth of information about providers, especially ratings and reviews, patients are being more scrupulous in selecting their next provider – even if they’ve received a referral. In fact, 75% of patients say online ratings and reviews influenced their provider selection.
Our partnership with US News is helping consumers make these decisions. We’re publishing physician ratings to US News’ doctor profile pages.
Analyzing millions of online patient experience insights
Our Provider Social Index® technology gets to the heart of these reviews. Its natural language processing engine extracts insights and derives a rating based on 10 metrics that address meaningful aspects of a patient’s experience, such as a provider’s attitude and thoroughness of examination.
Providers are recognizing their reputation is now online and are taking steps to manage it. In fact, over 4,000 healthcare facilities now use our platform to help manage their online reputation and improve the patient experience.
Need Guidance on Managing Online Reputation?
Your practice may have received reviews and you’re either concerned or thrilled. Our free e-book provides guidance on how you can build a healthy online reputation and a better patient experience.