Ebook | Mobile Testimonials Impact on Online Reputation | Binary Fountain

Successful Mobile Testimonials: A Step-by-Step Guide to Impactful Online Reputation Improvements

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With click-through rates averaging 36%, text messages present a rich opportunity to generate reviews and gather customer experience feedback. Yet less than half of businesses are currently equipped to engage consumers via text.

Do you have a strategy in place to make the review process seamless and intuitive for your customers?

In this e-book, you will learn how to meet customers in their most favorable moments for leaving reviews, in the channel where they are most likely to take action: SMS text messaging.

To understand the value of mobile testimonials, we explore the following areas:

  • The impact of online review volume, recency and authenticity on multi-location businesses.
  • Using text message campaigns to improve the quality and quantity of customer feedback.
  • Best practices to increase response rates, measure performance and analyze feedback data.
  • Successful mobile testimonial campaigns in action.

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