Reputation Management and Customer Experience Platform | Binary Fountain

Platform

A Single Platform to Manage Your Online Presence

 

You know customers are searching online and looking at reviews and listings information to make decisions.

Our platform not only lets you respond to those reviews but understand what’s actually being said so you can improve your business operations to acquire and retain more customers.

Single Platform

Manage your whole review, reputation and listings process without leaving the platform.

Own Your Listings

Ensure that your listings are consistent and accurate across your entire brand.

Our Tech

Industry-tailored Natural Language Processing enables deeper listening at scale.

Specialized Support

You won’t have to spend time explaining your situation to our team on the phone.

“TPMG has much more insight into even the smallest details, it’s really changing everything we do.”

Paula Lumsden, Marketing Director at Tidewater Physicians Multispecialty Group

Control

Consumers are searching for your business. Manage, claim and control your business listings to ensure that your information is accurate in search and across all online directories and citations.

 

We offer a fully managed business listings service that will claim, create, audit and remove duplicates across 420+ directories. Our technology will optimize your discoverability and lock in your data to ensure accuracy on a daily basis.

Learn more about Listings Management

Understand

Know what people are saying and feeling so you can optimize your consumer experience.

 

We aggregate consumer feedback from multiple sources and use Natural Language Processing (NLP) to categorize it.

 

Combined with flexible reporting, you’ll unlock ways to improve your operations whether you have 1 or 1,000 locations.

Analyze

Filter what’s being said by source, or location so you can identify where you should focus your reputation efforts.

Benchmark

Keep tabs on how you’re performing. Compare internally or against the competition to find opportunity.

Report

Generate value-rich reports for whoever needs them, however you want to slice and dice it.

Learn more about Deep Analytics

Manage

Take back control of online reviews to protect and grow your brand.

 

Spend less time managing reviews and more time acting on them.

 

Our review management tools are flexible enough to adapt to your workflow needs and powerful enough to keep the whole process under one roof.

Manage

Take back control of online reviews to protect and grow your brand.

 

Spend less time managing reviews and more time acting on them.

 

Our review management tools are flexible enough to adapt to your workflow needs and powerful enough to keep the whole process under one roof.

1. Get Notified

Monitor reviews as they come in for quick service recovery and the opportunity to maintain and improve your brand perception.

2. Collaborate

Assign who should take care of what and review any feedback responses before they go out.

3. Respond

Push out approved responses to their respective review sites without having to leave the Binary Fountain Platform.

Learn more about Review Manager

Improve

Drive more web traffic and acquire more customers with online reviews.

 

Reviews have more than just operational benefit.

 

Getting more reviews on popular sites drives more referral traffic and publishing reviews to your own pages boosts your SEO.

Publish reviews to your pages

Boost your Google rankings by publishing first party reviews on your own website. For many customers, this helps them outrank other review sites.

Generate more reviews

Ask recent customers to leave a review online. Target specific review sites to increase your presence and reputation.

Manage your social media presence in one place

Manage, schedule and publish messages to multiple social media channels, enabling your organization to control the conversations around your brand. Monitor over 60+ million sites, listening to customer conversations on social media platforms as well as news feeds, blogs, and forums.

Are you a large employer looking to keep up with what’s being said about your company?

Integrations & Partnerships make online reputation and review management processes even easier.

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