By Betsy Taylor via Catholic Health Association of the United States
Providence Health & Services, through its venture capital fund Providence Ventures, has recently made a second investment in Binary Fountain, a company that has developed software to crawl social media platforms, public data sources, online patient ratings and reviews and other sites, mining public sentiment and combining that information with patient surveys to produce customized reports that reflect the day-to-day experiences of patients.
Orest Holubec, senior vice president for marketing and communication at Renton,Wash.-based Providence Health & Services, said the information leads to insights about what actions can be taken to improve the care experience.
Providence is a not only an investor, but also a customer of Binary Fountain and uses the tool strategically throughout the five-state health system.
Click here to read the article on the Catholic Health Association of the United States’ website.