BetterPT™, a healthcare technology company renowned for providing end-to-end digital connectivity between physical therapists (PT), patients and physicians, today announces an integration partnership with Binary Fountain, a leading provider of customer experience (CX) and online reputation management technology platform for enterprises, healthcare organizations and small and medium-sized businesses.
Through this partnership, Binary Fountain’s Binary Star Ratings product and Mobile Testimonials feature will be fully integrated into BetterPT’s platform, equipping its network of clinics and healthcare providers with the necessary resources and tools to become a highly trusted source in the physician selection process.
“There’s an enormous amount of customer sentiment publicly available online today, and it’s challenging for health systems to identify, review and publish all incoming feedback,” said Ramu Potarazu, president and CEO at Binary Fountain. “As one of the largest repositories of online patient reviews and insights from patient satisfaction surveys, we are thrilled to partner with BetterPT to help promote and enhance healthcare transparency across the U.S.”
As a partner, Binary Fountain enables BetterPT to publish feedback from patient experience surveys directly to its providers’ existing directory pages. By integrating Binary Fountain’s mobile testimonial feature with BetterPT’s access, security and interoperability platform, healthcare staff can now send text messages to patients post-visit, reminding them to leave timely reviews online. Additionally, Binary Fountain’s transparency solution provides patients with a holistic end-to-end understanding of a physician’s background, accolades and bedside manner, while ensuring BetterPT’s network of healthcare professionals are accurately represented online with verified and updated patient survey data.
“We are excited to partner with Binary Fountain to elevate the patient voice while building trust and transparency among our providers,” said Greg Peters, CEO of BetterPT. “By integrating Binary Fountain’s CX technology, BetterPT will further enhance and transform patients’ access to care by keeping all existing and potential patients engaged and informed throughout their healthcare journey.”
BetterPT™ is a healthcare technology platform company, committed to transforming patient access and experience with healthcare services by providing end-to-end digital connectivity between physicians, physical therapists (PTs) and patients. Partnering with the world leader in musculoskeletal health, Hospital for Special Surgery (HSS), BetterPT is the fastest growing specialized PT marketplace in the U.S. Patients can find clinics in their local area that best fit their needs and accept their insurance and immediately request an appointment – all with just a few clicks, while BetterPT’s inbound patient management (IPM) solution offers a number of operations efficiencies to clinics. With its interoperable, HIPAA compliant application and EMR compatibility, BetterPT enables patients greater access to PT, an important and oftentimes overlooked part of clinical rehabilitation and preventive care. Its unique marketplace model has potential to continue expansion across the larger healthcare landscape to help advance connectivity between other kinds of patients and providers, too. For more information, please visit http://www.BetterPT.com or follow on Twitter @betterptapp.
About Binary Fountain
Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.
Jacob Westfall (For Binary Fountain)
Gabriel Marketing Group