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January 30, 2018

Binary Fountain Launches Binary Review Manager, a New Online Reputation Management Platform for Small and Medium-Sized Businesses

The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews. MCLEAN, VA. (PRWEB) JANUARY 30, 2018 Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today…

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The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews.

Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today announced the launch of Binary Review Manager, a new online reputation management platform for small and medium-sized businesses (SMBs). Binary Review Manager provides SMBs with a time-saving way to monitor, grow, protect and manage their brands online. The platform empowers businesses to improve and increase ratings and reviews by directly engaging with their customers, identifying strengths, weaknesses and trends, as well as benchmarking their online reputation against competitors.

Today, a substantial majority of consumers incorporate online customer ratings and review sites into their decision-making processes. According to a national survey conducted by Pew Research Center, 82 percent of U.S. adults say they at least sometimes read online customer ratings or reviews before purchasing items for the first time, including 40 percent who say they always or almost always do so. Binary Review Manager aims to help businesses grow and protect online reputation in various industries, including healthcare, hospitality, retail, automotive and financial services. With Binary Review Manager, SMBs now have a single view into monitoring and managing online ratings and reviews, helping them increase response rates, measure performance and promote their businesses to boost overall online reputation. In addition, Binary Fountain’s add-on mobile testimonials module, helps SMBs generate online reviews by sending mobile text messages to customers, requesting them to leave an online review about their service experience.

Key features of Binary Review Manager include:

  • Testimonial Campaigns — Promote a brand online by sending e-mails or mobile text messages to customers requesting them to leave reviews online
  • Star Ratings View — Compare and evaluate online reputation across more than 100 ratings and review sites in one dashboard
  • Task Management and Alerts — Save time engaging with online reviews impacting a brand by prioritizing, scheduling, assigning follow-up and responding within the platform
  • Competitive Benchmarking — Compare online reputation, via leaderboards, against targeted competitors to identify high and low performers
  • Business Intelligence Reporting — Offers customized, data-driven insights from customer feedback with the ability to view and evaluate the impact and progress of a campaign

“With Binary Review Manager, Binary Fountain is transforming the way small and medium-sized businesses conduct customer service and reputation management,” said Ramu Potarazu, president and CEO of Binary Fountain. “With the rise in online consumerism, it’s more important now than ever before for all businesses to take charge in actively monitoring, promoting and elevating their brands’ online reputation.”

To learn more about Binary Review Manager, visit https://www.binaryfountain.com/binary-review-manager/

About Binary Fountain 
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information on Binary Fountain, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

About the Author

Kayla Zamary
Marketing Manager

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January 23, 2018

Using Online Provider Reviews to Solve Patient Satisfaction Issues

via PatientEngagementHIT.com Online provider reviews are a key part of measuring patient satisfaction for Florida Orthopaedic Institute. Managing reviews helps gain patient retention. Click here to read the article and learn how Binary Fountain is helping Florida Orthopaedic measure satisfaction.

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via PatientEngagementHIT.com

Online provider reviews are a key part of measuring patient satisfaction for Florida Orthopaedic Institute. Managing reviews helps gain patient retention.

Click here to read the article and learn how Binary Fountain is helping Florida Orthopaedic measure satisfaction.

About the Author

Kayla Zamary
Marketing Manager

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January 19, 2018

How analyzing data from online reviews, clinical surveys can improve patient experience

via HealthcareITNews At KureSmart Pain Management, patient loyalty and physician ratings increased after the launch of their new business intelligence strategy. Click here to read how the organization uses Binary Fountain to improve its online reputation.  

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via HealthcareITNews

At KureSmart Pain Management, patient loyalty and physician ratings increased after the launch of their new business intelligence strategy.

Click here to read how the organization uses Binary Fountain to improve its online reputation.

 

About the Author

Kayla Zamary
Marketing Manager

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December 21, 2017

Make it Matter and Patients Will Take Digital Surveys to Heart

By Aaron Clifford Published on Internet Health Management. Along with third-party ratings and reviews, healthcare organizations can leverage another vital feedback source to help improve online reputation and patient experience: digital patient surveys. Click here to read the article.  

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By Aaron Clifford

Published on Internet Health Management.

Internet Health Management ArticleAlong with third-party ratings and reviews, healthcare organizations can leverage another vital feedback source to help improve online reputation and patient experience: digital patient surveys.

Click here to read the article.

 

About the Author

Kayla Zamary
Marketing Manager

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December 07, 2017

Patients Value and Use Online Provider Reviews in Care Decisions

  Patient Engagement HIT article by Sara Health. Patients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain. Read the article.

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Patient Engagement HIT article by Sara Health.

Patient Engagement HIT star ratings articlePatients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain.

Read the article.

About the Author

Kayla Zamary
Marketing Manager

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