The 4 Steps to Managing Online Provider Reviews in Healthcare - Binary Fountain

May 23, 2018

The 4 Steps to Managing Online Provider Reviews in Healthcare

Sara Heath from Patient Engagement HIT interviews Elizabeth Davis, the manager of online reputation at HCA Healthcare:

Patient Engagement HIT articleOnline provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback doesn’t always pertain to the clinical encounter and harms a provider’s online reputation. Click here to read the entire article.

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