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January 30, 2018

Binary Fountain Launches Binary Review Manager, a New Online Reputation Management Platform for Small and Medium-Sized Businesses

The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews. MCLEAN, VA. (PRWEB) JANUARY 30, 2018 Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today…

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The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews.

Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today announced the launch of Binary Review Manager, a new online reputation management platform for small and medium-sized businesses (SMBs). Binary Review Manager provides SMBs with a time-saving way to monitor, grow, protect and manage their brands online. The platform empowers businesses to improve and increase ratings and reviews by directly engaging with their customers, identifying strengths, weaknesses and trends, as well as benchmarking their online reputation against competitors.

Today, a substantial majority of consumers incorporate online customer ratings and review sites into their decision-making processes. According to a national survey conducted by Pew Research Center, 82 percent of U.S. adults say they at least sometimes read online customer ratings or reviews before purchasing items for the first time, including 40 percent who say they always or almost always do so. Binary Review Manager aims to help businesses grow and protect online reputation in various industries, including healthcare, hospitality, retail, automotive and financial services. With Binary Review Manager, SMBs now have a single view into monitoring and managing online ratings and reviews, helping them increase response rates, measure performance and promote their businesses to boost overall online reputation. In addition, Binary Fountain’s add-on mobile testimonials module, helps SMBs generate online reviews by sending mobile text messages to customers, requesting them to leave an online review about their service experience.

Key features of Binary Review Manager include:

  • Testimonial Campaigns — Promote a brand online by sending e-mails or mobile text messages to customers requesting them to leave reviews online
  • Star Ratings View — Compare and evaluate online reputation across more than 100 ratings and review sites in one dashboard
  • Task Management and Alerts — Save time engaging with online reviews impacting a brand by prioritizing, scheduling, assigning follow-up and responding within the platform
  • Competitive Benchmarking — Compare online reputation, via leaderboards, against targeted competitors to identify high and low performers
  • Business Intelligence Reporting — Offers customized, data-driven insights from customer feedback with the ability to view and evaluate the impact and progress of a campaign

“With Binary Review Manager, Binary Fountain is transforming the way small and medium-sized businesses conduct customer service and reputation management,” said Ramu Potarazu, president and CEO of Binary Fountain. “With the rise in online consumerism, it’s more important now than ever before for all businesses to take charge in actively monitoring, promoting and elevating their brands’ online reputation.”

To learn more about Binary Review Manager, visit https://www.binaryfountain.com/binary-review-manager/

About Binary Fountain 
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information on Binary Fountain, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

About the Author

Kayla Zamary
Marketing

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January 23, 2018

Using Online Provider Reviews to Solve Patient Satisfaction Issues

via PatientEngagementHIT.com Online provider reviews are a key part of measuring patient satisfaction for Florida Orthopaedic Institute. Managing reviews helps gain patient retention. Click here to read the article and learn how Binary Fountain is helping Florida Orthopaedic measure satisfaction.

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via PatientEngagementHIT.com

Online provider reviews are a key part of measuring patient satisfaction for Florida Orthopaedic Institute. Managing reviews helps gain patient retention.

Click here to read the article and learn how Binary Fountain is helping Florida Orthopaedic measure satisfaction.

About the Author

Kayla Zamary
Marketing

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January 19, 2018

How analyzing data from online reviews, clinical surveys can improve patient experience

via HealthcareITNews At KureSmart Pain Management, patient loyalty and physician ratings increased after the launch of their new business intelligence strategy. Click here to read how the organization uses Binary Fountain to improve its online reputation.  

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via HealthcareITNews

At KureSmart Pain Management, patient loyalty and physician ratings increased after the launch of their new business intelligence strategy.

Click here to read how the organization uses Binary Fountain to improve its online reputation.

 

About the Author

Kayla Zamary
Marketing

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November 01, 2017

3 Ways to Leverage Patient Feedback To Gain A Competitive Advantage

  By Andrew Rainey  via Health IT Outcomes Healthcare providers agree delivering a better patient experience is important to remaining competitive in the marketplace. A recent study revealed 85 percent of healthcare systems believe “patient experience” is one of the top three priorities for their organizations, with 64 percent of healthcare organizations reporting they’ve seen an…

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By Andrew Rainey 
via Health IT Outcomes

Healthcare providers agree delivering a better patient experience is important to remaining competitive in the marketplace. A recent study revealed 85 percent of healthcare systems believe “patient experience” is one of the top three priorities for their organizations, with 64 percent of healthcare organizations reporting they’ve seen an increase in patient acquisition since starting patient experience initiatives.

However, in order to effectively improve the patient experience, healthcare organizations need to identify, analyze, and act on the issues affecting the multiple touchpoints of the patient experience. Below are three techniques which, with the right technology, can leverage patient feedback to engage and acquire more patients in the new consumer-driven healthcare market.

  1. Treat Online Reviews Like They Were Feedback Given At The Point Of Care

Your CAHPS surveys are no longer the only source of patient feedback. We are in a consumer-driven, digital world and the voice of the patient has migrated online. Patients are now sharing their experiences — good and bad — through online rating and review sites like Yelp, Vitals, and Healthgrades, as well as social media sites such as Facebook and Twitter. Similar to rating experiences with restaurants, hotel stays, and Amazon purchases, the 5-star rating resonates in healthcare. As a result, these reviews and ratings are impacting consumer choice in selecting physicians, clinics, and hospitals. This recent shift is causing healthcare systems to rethink their strategy for managing patient feedback.

As part of this initiative, healthcare organizations also need to adopt an engagement strategy for responding to online ratings, reviews, and feedback. When it comes to negative reviews, promptly performing online service recovery and creating a true dialog with the patient enables healthcare providers, physician practices, and medical groups to solve the patient’s issues while demonstrating a patient’s experience is top priority. Setting up alerts to help identify negative reviews will also help healthcare providers address patients’ concerns quickly. This provides healthcare organizations with the opportunity to turn an unhappy patient into an advocate and a negative review into a positive one.

  1. Analyze Patient Feedback To Uncover Opportunities For Operational Improvements

Take a holistic approach when analyzing your patient experience data. The breadth and depth of patient insights has expanded with CAHPS, online reviews and comments, and digital survey campaigns revealing a wealth of data that needs to be managed.

Considering the increasingly competitive market for patients, this puts more responsibility on healthcare organizations to provide the best patient experience. This means identifying areas where they need to improve, and doing it quickly. After all, there are multiple components involved in evaluating a healthcare experience. Therefore, root cause analysis can let you get to the core of an issue a patient has with your hospital, practice or provider.

For example, one facility we work with identified issues with making patient appointments. Drilling down deeper, they discovered the issue was routing calls — and they fixed it. It sounds like a simple issue, but patient experience scores increased after the change was made because it turned out, it was a common issue for many patients. Monitoring patient feedback and making the necessary adjustments can help optimize your online reputation, CAHPS scores, and your overall relationship with your patients.

  1. Use Patient Feedback Data To Increase Physician And Staff Engagement

Physicians and staff have a significant impact on patient experience and online reputation. Physicians are often skeptical of online reviews and some are simply unaware of any patient experience issues. However, they’re taught to rely on empirical evidence, data and outcomes. This is when patient experience metrics become an eye opener.

These metrics not only identify where doctors need to improve, they incentivize them to make changes for the better. Even brilliant doctors receive negative feedback on his or her bedside manner. Sharing patient experience reports that rank physicians within the practices can spark their competitive side — nobody wants to be rated with the lowest score. Also, sharing and celebrating positive feedback among staff is a motivator while using negative feedback as a teaching tool, and a way to hold staff accountable, can help drive a more patient experience driven culture. Patient experience data isn’t just a game changer— it’s a behavior changer.

As online rating and review sites continue to play a more influential role in healthcare decisions, there will be a greater level of expectation for healthcare providers to respond to patients’ comments and reviews in an appropriate manner. Proper control and management of online reviews will further enhance consumer engagement and strengthen a healthcare provider’s position in the market. With the right tools and strategies in place, healthcare organizations can dig deeper into the practices that are consistently ranking high on patient experience scores, and standardize best practices across an entire system. The time is now for healthcare providers to take full control of their online reputation to become an industry leader in building loyalty and driving new patient acquisition.

About the Author

Kayla Zamary
Marketing

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October 31, 2017

Binary Fountain is Using Data Analytics to Rewrite the Book on Patient Care

via DC Inno Andrew Rainey, Binary Fountain’s executive vice president of strategy and corporate development, spoke with DC Inno regarding company growth and the D.C. tech community. Binary Fountain was selected as one of DC Inno’s 50 on fire D.C. area companies.

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via DC Inno

Andrew Rainey, Binary Fountain’s executive vice president of strategy and corporate development, spoke with DC Inno regarding company growth and the D.C. tech community. Binary Fountain was selected as one of DC Inno’s 50 on fire D.C. area companies.

About the Author

Kayla Zamary
Marketing

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