News Coverage - Binary Fountain

News Coverage

January 10, 2017

Reviews matter

By Lisette Hilton via Cosmetic Surgery Times   Lisette Hilton of Cosmetic Surgery Times sat down with Andrew Rainey, executive vice president of strategy and corporate development at Binary Fountain, a company that provides patient feedback management solutions. Rainey discusses how online reviews are affecting the healthcare industry. It’s no longer a question of if…

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By Lisette Hilton via Cosmetic Surgery Times


 
Lisette Hilton of Cosmetic Surgery Times sat down with Andrew Rainey, executive vice president of strategy and corporate development at Binary Fountain, a company that provides patient feedback management solutions. Rainey discusses how online reviews are affecting the healthcare industry.

It’s no longer a question of if potential patients will go online to check your reviews and rankings before booking an appointment – they will. Nearly 85% of patients evaluate physicians using online reviews before selecting a new provider.

Rainey says Binary Fountain is seeing an increasing volume of health care-specific online reviews and ratings.

Click here to read the article on Cosmetic Surgery Times’ website.

About the Author

Kayla Zamary
Marketing Manager

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December 16, 2016

Delivering a solid patient experience — Online consumerism, reputation & engagement

By Megan Wood via Becker’s Spine Review   Megan Wood of Becker’s Spine Review sat down with Andrew Rainey, executive vice president of strategy and corporate development at McLean, Va.-based Binary Fountain. Binary Fountain focuses on improving the patient experience by leveraging patient feedback from online ratings and reviews, social media and surveys to help…

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By Megan Wood via Becker’s Spine Review


 
Megan Wood of Becker’s Spine Review sat down with Andrew Rainey, executive vice president of strategy and corporate development at McLean, Va.-based Binary Fountain.

Binary Fountain focuses on improving the patient experience by leveraging patient feedback from online ratings and reviews, social media and surveys to help healthcare organizations engage patients and improve operations.

Rainey shares three key areas deserving of healthcare organizations’ attention in a value-based world: healthcare consumerism, reputation management, and patient engagement.

Click here to read the article on the Becker’s Spine Review website.

About the Author

Kayla Zamary
Marketing Manager

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November 28, 2016

Five strategies to better engage patients online

By Zargham Ghani via InternetHealthManagement.com   Online rating and review sites are steadily becoming a key influencer in healthcare. Not only have patient reviews surged into the millions, but patients seeking a provider are using them to guide their decision making. Recent research from SoftwareAdvice.com shows that 84% of patients used online reviews to evaluate…

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By Zargham Ghani via InternetHealthManagement.com


 
Online rating and review sites are steadily becoming a key influencer in healthcare. Not only have patient reviews surged into the millions, but patients seeking a provider are using them to guide their decision making. Recent research from SoftwareAdvice.com shows that 84% of patients used online reviews to evaluate physicians, and 77% of patients prioritize online reviews as the first step in searching for a new doctor.

The continued increase in the number of online patient reviews has also created an opportunity for healthcare organizations to learn from and improve the patient experience. From appointment scheduling and physician bedside manner to wait times, it is imperative that healthcare organizations manage feedback, quickly respond to concerns and use reviews to deliver a superior consumer experience.

Click here to read the article on Internet Health Management’s website.

About the Author

Kayla Zamary
Marketing Manager

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July 12, 2016

How Tech-Savvy Consumers Help Health Systems Improve Transparency and Operations

By Claire Celeste Carnes via Providence Ventures Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers. Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction, and…

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By Claire Celeste Carnes via Providence Ventures

Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers.

Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction, and to identify operational or personnel issues that affect the patient experience.

As Part of Providence Ventures, Providence Health & Services adopted Binary Fountain in 2013, a solution that enables the organization to efficiently “listen to” what social media, online rating and review sites, and other online sources are saying about its service in a scalable way.

 

About the Author

Kayla Zamary
Marketing Manager

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March 17, 2016

Nationally Recognized Academic Medical Center Publishes Physician Star Ratings and Patient Reviews Using Binary Star Ratings

By Sarah Avery via Duke Health   Duke Health announced it is now publishing provider star ratings and patient reviews to their physician profile pages on the Duke Health consumer website. Binary Fountain’s, Binary Star Ratings aggregates its patient experience survey data collected through a standardized, national survey known as the Clinician and Group Consumer…

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By Sarah Avery via Duke Health


 
stars Duke Health announced it is now publishing provider star ratings and patient reviews to their physician profile pages on the Duke Health consumer website.

Binary Fountain’s, Binary Star Ratings aggregates its patient experience survey data collected through a standardized, national survey known as the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS), and translates that data into provider ratings based on a five-star scale.

Binary Star Ratings puts Duke University Health System and Clinics among the nation’s leaders in moving toward greater transparency of information for patients and consumers.

Consumers can view Duke Health’s physician ratings by clicking here.

Click here to read the press release on Duke Health’s website.

About the Author

Kayla Zamary
Marketing Manager

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