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News Coverage

January 30, 2017

Here’s your chance to complain about the hours-long wait in the emergency room

By Thomas Heath via The Washington Post   Thomas Heath of The Washington Post sits down with Binary Fountain’s CEO, Ramu Potarazu to discuss how he has helped create a business around collecting the experience that patients have with their hospitals and doctors. He has turned it into McLean, Va.-based Binary Fountain, generating more than…

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By Thomas Heath via The Washington Post


 
Thomas Heath of The Washington Post sits down with Binary Fountain’s CEO, Ramu Potarazu to discuss how he has helped create a business around collecting the experience that patients have with their hospitals and doctors. He has turned it into McLean, Va.-based Binary Fountain, generating more than $6 million in revenue and employing 135.

Potarazu explains how Binary Fountain is giving patients a voice in healthcare. The company surveys patients about their health-care experiences and provides that information to doctors and hospitals.

Binary Fountain’s customers can be small practices with one physician all the way up to some of the largest hospital systems in the country, such as Providence/St. Joseph’s, based in Seattle and encompassing more than 40 hospitals.

Click here to read the article on The Washington Post website.

About the Author

Kayla Zamary
Marketing Manager

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January 23, 2017

How first impressions online affect patient acquisition and hospital revenue

By Tamara Rosin via Becker’s Hospital Review   Tamara Rosin of Becker’s Hospital Review recaps a webinar hosted by Binary Fountain and Yext, “The Impact of First Impressions on Patient Acquisition and Revenue.” Yext Head of Healthcare, Carrie Liken, and Binary Fountain’s EVP of Strategy, Andrew Rainey, shared what types of information influence patient decisions…

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By Tamara Rosin via Becker’s Hospital Review


 
Tamara Rosin of Becker’s Hospital Review recaps a webinar hosted by Binary Fountain and Yext, “The Impact of First Impressions on Patient Acquisition and Revenue.” Yext Head of Healthcare, Carrie Liken, and Binary Fountain’s EVP of Strategy, Andrew Rainey, shared what types of information influence patient decisions most, where patients go to look for them, and how increasing discoverability leads to increased appointments and increased revenue for your health system.

Rosin recaps the three components of online patient acquisition, according to Ms. Liken and Mr. Rainey: Own, influence, and maintain and optimize.

Click here to read Rosin’s webinar recap on the Becker’s Hospital Review website.

Click here to watch the webinar hosted by Binary Fountain and Yext.

About the Author

Kayla Zamary
Marketing Manager

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December 16, 2016

Delivering a solid patient experience — Online consumerism, reputation & engagement

By Megan Wood via Becker’s Spine Review   Megan Wood of Becker’s Spine Review sat down with Andrew Rainey, executive vice president of strategy and corporate development at McLean, Va.-based Binary Fountain. Binary Fountain focuses on improving the patient experience by leveraging patient feedback from online ratings and reviews, social media and surveys to help…

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By Megan Wood via Becker’s Spine Review


 
Megan Wood of Becker’s Spine Review sat down with Andrew Rainey, executive vice president of strategy and corporate development at McLean, Va.-based Binary Fountain.

Binary Fountain focuses on improving the patient experience by leveraging patient feedback from online ratings and reviews, social media and surveys to help healthcare organizations engage patients and improve operations.

Rainey shares three key areas deserving of healthcare organizations’ attention in a value-based world: healthcare consumerism, reputation management, and patient engagement.

Click here to read the article on the Becker’s Spine Review website.

About the Author

Kayla Zamary
Marketing Manager

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November 28, 2016

Five strategies to better engage patients online

By Zargham Ghani via InternetHealthManagement.com   Online rating and review sites are steadily becoming a key influencer in healthcare. Not only have patient reviews surged into the millions, but patients seeking a provider are using them to guide their decision making. Recent research from SoftwareAdvice.com shows that 84% of patients used online reviews to evaluate…

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By Zargham Ghani via InternetHealthManagement.com


 
Online rating and review sites are steadily becoming a key influencer in healthcare. Not only have patient reviews surged into the millions, but patients seeking a provider are using them to guide their decision making. Recent research from SoftwareAdvice.com shows that 84% of patients used online reviews to evaluate physicians, and 77% of patients prioritize online reviews as the first step in searching for a new doctor.

The continued increase in the number of online patient reviews has also created an opportunity for healthcare organizations to learn from and improve the patient experience. From appointment scheduling and physician bedside manner to wait times, it is imperative that healthcare organizations manage feedback, quickly respond to concerns and use reviews to deliver a superior consumer experience.

Click here to read the article on Internet Health Management’s website.

About the Author

Kayla Zamary
Marketing Manager

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July 12, 2016

How Tech-Savvy Consumers Help Health Systems Improve Transparency and Operations

By Claire Celeste Carnes via Providence Ventures Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers. Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction, and…

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By Claire Celeste Carnes via Providence Ventures

Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers.

Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction, and to identify operational or personnel issues that affect the patient experience.

As Part of Providence Ventures, Providence Health & Services adopted Binary Fountain in 2013, a solution that enables the organization to efficiently “listen to” what social media, online rating and review sites, and other online sources are saying about its service in a scalable way.

 

About the Author

Kayla Zamary
Marketing Manager

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