News Coverage - Binary Fountain

News Coverage

February 16, 2016

Providence Health & Services Publishes Physician Star Ratings and Patient Reviews Using Binary Star Ratings

McLean, Va., February 16, 2016 – Binary Fountain announced today the deployment of its Binary Star Ratings solution for providing physician star ratings and patient reviews for Providence Health & Services’ online physician profile pages. Binary Star Ratings not only creates more transparency for patients searching for verified patient reviews and ratings of physicians, but…

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McLean, Va., February 16, 2016Binary Fountain announced today the deployment of its Binary Star Ratings solution for providing physician star ratings and patient reviews for Providence Health & Services’ online physician profile pages. Binary Star Ratings not only creates more transparency for patients searching for verified patient reviews and ratings of physicians, but also improves online search engine rankings as the review content enhances the relevance of the physician profile pages in search engine results.

“Health systems like Providence are responding to the demand by consumers for better information before they choose a health care provider by providing more transparency,” said Ramu Potarazu, CEO, Binary Fountain. “We’re excited about completing the deployment of Binary Star Ratings across Providence physician profile pages which will help patients make better decisions about selecting their Providence health care provider.”

Providence is using Binary Fountain to monitor patient feedback for more than 4,000 employed physicians and publishes reviews/ratings for those physicians that have received a minimum number of survey results. Patient ratings and comments are now publicly available on Providence online physician profile pages across Washington, Oregon, Montana and California.

The star rating is generated from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient Experience Survey. After a visit, patients are randomly selected to participate in this survey as well as being asked to leave comments about their provider experience. The patient comments are de-identified and published in their entirety except for health-related information.

“The relationship between the patient and the health care provider is one of the most important relationships in an individual’s life. Providence is committed to providing as much information to patients as possible to help them find the best match with a provider as possible,” said Orest Holubec, Senior Vice President of Marketing and Communications. “We are now able to provide credible, verified, patient reviews of physicians with a much larger sample size of comments compared to third party and social media sites.”

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Our solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative reputation management solutions. For more information, visit www.binaryfountain.com or e-mail info@binaryfountain.com.

Contact Information
Kenneth Brooks
Senior Director of Marketing
Binary Fountain, Inc.
8200 Greensboro Drive, Suite 300
McLean, VA 22102
Phone: 202.550.5725
kbrooks@binaryfountain.com
www.binaryfountain.com
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About the Author

Kayla Zamary
Marketing Manager

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January 27, 2016

Seven Hot Companies in DC you Should be Watching

By Leah Singer via DC Inno   Leah Singer of DC Inno features Binary Fountain as one of the seven companies that you should be watching in the DC metro area. Based in McLean, Va, Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform….

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By Leah Singer via DC Inno


 
Leah Singer of DC Inno features Binary Fountain as one of the seven companies that you should be watching in the DC metro area.

Based in McLean, Va, Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and reviews sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement, and impact revenue.

Click here to read the feature on DC Inno’s website.

About the Author

Kayla Zamary
Marketing Manager

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December 02, 2015

Health care systems seek social media buzz

By Betsy Taylor via Catholic Health Association of the United States   Providence Health & Services, through its venture capital fund Providence Ventures, has recently made a second investment in Binary Fountain, a company that has developed software to crawl social media platforms, public data sources, online patient ratings and reviews and other sites, mining…

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By Betsy Taylor via Catholic Health Association of the United States


 
Providence Health & Services, through its venture capital fund Providence Ventures, has recently made a second investment in Binary Fountain, a company that has developed software to crawl social media platforms, public data sources, online patient ratings and reviews and other sites, mining public sentiment and combining that information with patient surveys to produce customized reports that reflect the day-to-day experiences of patients.

Orest Holubec, senior vice president for marketing and communication at Renton,Wash.-based Providence Health & Services, said the information leads to insights about what actions can be taken to improve the care experience.

Providence is a not only an investor, but also a customer of Binary Fountain and uses the tool strategically throughout the five-state health system.

Click here to read the article on the Catholic Health Association of the United States’ website.

About the Author

Kayla Zamary
Marketing Manager

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June 03, 2015

How hospitals hope to boost ratings on Yelp, HealthGrades, ZocDoc and Vitals

By Lena H. Sun via The Washington Post Lena Sun of The Washington Post sat down our client, Laura Markowski, Senior Marketing Advisor at Carilion Clinic. Markowski is in charge of Carilion’s social media and reputation management. She uses Binary Fountain’s patient experience platform, Binary Health Analytics to analyze digital patient feedback and divide it…

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By Lena H. Sun via The Washington Post

Lena Sun of The Washington Post sat down our client, Laura Markowski, Senior Marketing Advisor at Carilion Clinic. Markowski is in charge of Carilion’s social media and reputation management. She uses Binary Fountain’s patient experience platform, Binary Health Analytics to analyze digital patient feedback and divide it into 37 categories, including office staff and bedside manner to better understand the patient experience.

The patient experience platform has allowed Markowski to see real-time information about Carilion’s more than 500 doctors. Carilion is using the platform to survey patients and then push positive comments back out to the review and rating sites. That way, an Internet search may display the newest positive comments ahead of older negative reviews.  

Click here to read the article on The Washington Post website.

About the Author

Kayla Zamary
Marketing Manager

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