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April 15, 2020

Zingtree Partners With Binary Fountain to Launch New Solutions for Healthcare Community to Fight COVID-19 Crisis

REDWOOD CITY, Calif. – April 15, 2020 Zingtree, the enterprise decision tree technology platform, has launched a new self-serve COVID-19 self-assessment tool. The platform empowers healthcare providers to deliver information related to COVID-19 to their community in a matter of hours, breaking down complex information from the Centers for Disease Control and Prevention (CDC) into…

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zingtree-covid-19REDWOOD CITY, Calif. – April 15, 2020

Zingtree, the enterprise decision tree technology platform, has launched a new self-serve COVID-19 self-assessment tool. The platform empowers healthcare providers to deliver information related to COVID-19 to their community in a matter of hours, breaking down complex information from the Centers for Disease Control and Prevention (CDC) into bite-size chunks to effectively direct people to the appropriate next best action for care. Zingtree has created ready-made templates with information from the CDC for providers to make a copy, edit, and launch on their own website.

For example, a healthcare provider could direct patients to check their symptoms and then – depending on the results – redirect them to a link to schedule a test at their facility. Depending on the severity of the symptoms, the tool could be customized to recommend specific instructions for self-quarantine, home, or urgent care.

The idea for a COVID-19 self-assessment tool emerged when 12 Zingtree clients built decision trees to address their immediate needs. One such client was The Department of Health and Human Services of Victoria, Australia, (DHHS) which publicly launched a Zingtree decision tree in the span of two days. The DHHS web team used Zingtree to transform a complicated online form into a user-friendly interactive self-assessment tool on their emergency website. In the first week, the page generated 100,000 hits with 3,000 hits per minute at its peak. Zingtree’s ability to enable users to follow paths based on their questions or symptoms and get relevant information was crucial to DHHS’ efforts to serve the public. You can learn more about DHHS’ success in this Case Study.

Additionally, Zingtree has partnered with Binary Fountain – a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small- and medium-sized businesses – to offer the Zingtree self-assessment tool to more than 275 healthcare providers nationwide. “Health systems need a lot of help right now and patients are seeking clarity. When we saw the capabilities of Zingtree and how quickly it could be deployed, we immediately thought of our clients,” said Andrew Rainey, Binary Fountain’s executive vice president of strategy and corporate development.

“In these challenging times, we at Zingtree are motivated and inspired to have the opportunity to play a small role in addressing COVID-19,” said Zingtree CEO Juan Jaysingh. “We have proven software capabilities that are easy to deploy with flexible functionality to focus on COVID-19 solutions so we can give our full support to all healthcare providers during these difficult circumstances.”

As the COVID-19 health crisis continues in the US, the Zingtree team plans to build additional tools to support the industry. Said Jaysingh, “Zingtree’s biggest strength is its speed and flexibility to adapt to any situation that involves decisions and a coordinated plan of action. We are working closely with our healthcare customers as we continue to provide the right approaches to addressing the problem.”

About Zingtree

Zingtree is the no-code decision tree and process management software that guides users to their next best action. Zingtree’s platform enables organizations to save time and money by standardizing operating procedures, identifying customer issues, and taking action as quickly as possible to create world-class user experiences. Over 700 customers worldwide including Amazon Ring, AWS, August Home, Babylon Health, Change Healthcare, CVS Health, Dropbox, Expensify, Experian, Farmers Insurance, Hilton, Kaiser Permanente, Moffitt Cancer Center, Peloton, Ricoh, and Ticketmaster, use Zingtree. For more information, visit www.zingtree.com.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Media Contact:

Amanda Corey (For Binary Fountain)
Gabriel Marketing Group
amandac@gabrielmarketing.com
703-246-1472

About the Author

Kieran McQuilkin
Content Marketing Specialist

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February 12, 2020

BetterPT Partners with Binary Fountain to Integrate New Transparency Capabilities with Its Healthcare Technology Platform

NEW YORK – February 12, 2020 BetterPT™, a healthcare technology company renowned for providing end-to-end digital connectivity between physical therapists (PT), patients and physicians, today announces an integration partnership with Binary Fountain, a leading provider of customer experience (CX) and online reputation management technology platform for enterprises, healthcare organizations and small and medium-sized businesses. Through…

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betterPT-logoNEW YORK – February 12, 2020

BetterPT™, a healthcare technology company renowned for providing end-to-end digital connectivity between physical therapists (PT), patients and physicians, today announces an integration partnership with Binary Fountain, a leading provider of customer experience (CX) and online reputation management technology platform for enterprises, healthcare organizations and small and medium-sized businesses.

Through this partnership, Binary Fountain’s Binary Star Ratings product and Mobile Testimonials feature will be fully integrated into BetterPT’s platform, equipping its network of clinics and healthcare providers with the necessary resources and tools to become a highly trusted source in the physician selection process.

“There’s an enormous amount of customer sentiment publicly available online today, and it’s challenging for health systems to identify, review and publish all incoming feedback,” said Ramu Potarazu, president and CEO at Binary Fountain. “As one of the largest repositories of online patient reviews and insights from patient satisfaction surveys, we are thrilled to partner with BetterPT to help promote and enhance healthcare transparency across the U.S.”

As a partner, Binary Fountain enables BetterPT to publish feedback from patient experience surveys directly to its providers’ existing directory pages. By integrating Binary Fountain’s mobile testimonial feature with BetterPT’s access, security and interoperability platform, healthcare staff can now send text messages to patients post-visit, reminding them to leave timely reviews online. Additionally, Binary Fountain’s transparency solution provides patients with a holistic end-to-end understanding of a physician’s background, accolades and bedside manner, while ensuring BetterPT’s network of healthcare professionals are accurately represented online with verified and updated patient survey data.

“We are excited to partner with Binary Fountain to elevate the patient voice while building trust and transparency among our providers,” said Greg Peters, CEO of BetterPT. “By integrating Binary Fountain’s CX technology, BetterPT will further enhance and transform patients’ access to care by keeping all existing and potential patients engaged and informed throughout their healthcare journey.”

About BetterPT

BetterPT™ is a healthcare technology platform company, committed to transforming patient access and experience with healthcare services by providing end-to-end digital connectivity between physicians, physical therapists (PTs) and patients. Partnering with the world leader in musculoskeletal health, Hospital for Special Surgery (HSS), BetterPT is the fastest growing specialized PT marketplace in the U.S. Patients can find clinics in their local area that best fit their needs and accept their insurance and immediately request an appointment – all with just a few clicks, while BetterPT’s inbound patient management (IPM) solution offers a number of operations efficiencies to clinics. With its interoperable, HIPAA compliant application and EMR compatibility, BetterPT enables patients greater access to PT, an important and oftentimes overlooked part of clinical rehabilitation and preventive care. Its unique marketplace model has potential to continue expansion across the larger healthcare landscape to help advance connectivity between other kinds of patients and providers, too. For more information, please visit http://www.BetterPT.com or follow on Twitter @betterptapp.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Media Contact:

Jacob Westfall (For Binary Fountain)
Gabriel Marketing Group
jacobw@gabrielmarketing.com
440-823-2738

About the Author

Kieran McQuilkin
Content Marketing Specialist

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December 17, 2019

CareDash Collaborates With Binary Fountain to Add Patient Experience (PX) Scores to 500,000+ Doctor Profiles

CAMBRIDGE, Mass., Dec. 17, 2019 New patient experience (PX) scores are now featured on a nationwide network of doctor profiles available on CareDash, the fastest growing healthcare search and review site in the U.S. These scores are available thanks to a new partnership between CareDash and Binary Fountain, a leading provider of customer experience (CX) management and analytics…

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CAMBRIDGE, Mass.Dec. 17, 2019

New patient experience (PX) scores are now featured on a nationwide network of doctor profiles available on CareDash, the fastest growing healthcare search and review site in the U.S. These scores are available thanks to a new partnership between CareDash and Binary Fountain, a leading provider of customer experience (CX) management and analytics platform for enterprises, healthcare organizations and small and medium-sized businesses. Binary Fountain’s patient experience ratings and insights are used to calculate the PX Scores, which are available on healthcare provider profiles, including mental health professionals and dentists, across the CareDash platform. This data helps empower patients to compare providers and make more informed decisions about their healthcare.

“As U.S. consumers rely on the internet more and more to research and make decisions about their healthcare, they’re looking for trusted, transparent, and easy-to-access data to inform them,” said Niklas Kubasek, senior vice president of partnerships at CareDash. “Our partnership with Binary Fountain will equip CareDash users with pertinent, invaluable data to assist them in making crucial decisions about their healthcare.”

px-score
A sample PX Score.

A recent national survey found that 75 percent of Americans say online ratings and review sites have influenced their decision when selecting a physician. Consumers who rely on CareDash to research providers and make decisions about where to seek care will now have direct access to patient experience information, including a breakdown of the 10 key areas patients care about, such as the thoroughness of the provider’s exam, their ability to answer questions, the clarity of instructions, and the provider’s attitude and bedside manner, to name a few.

“Partnering with CareDash will empower more patients nationwide to take control over their healthcare decisions through trusted, data-driven, patient feedback scores,” said Ramu Potarazu, president and CEO of Binary Fountain. “Our work shows Binary Fountain’s deep commitment to deliver critical insights and analytics across every facet of the patient journey.”

Fountain Analytics, the patient experience insights and analytics arm of Binary Fountain that generates the PX Score, was established to translate powerful data into meaningful metrics and revolutionary resources for healthcare providers and organizations. Fountain Analytics uses a proprietary Natural Language Processing (NLP) engine, specific to the healthcare industry, to accurately extract and categorize patient responses from over 200 sources of data, including review sites, social media and public digital forums. The PX ratings are not indicators of medical quality, rather they are a reflection of consumers’ overall patient satisfaction. Through this partnership, patient experience data is now available across more than 500,000 CareDash doctor profiles, spanning many specialties of care, nationwide.

Learn more about how CareDash will leverage Fountain Analytics.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

About CareDash

Headquartered in Cambridge, Mass., CareDash is an online healthcare portal transforming the doctor review industry to make it more transparent and accessible for all patients. As well as verified patient reviews, it provides up-to-date information on a doctor’s conditions treated, procedures performed, bio, contact information, pharmaceutical payments, and disciplinary actions. For more information on CareDash, visit https://www.caredash.com or follow on Twitter @caredash.

About the Author

Kieran McQuilkin
Content Marketing Specialist

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November 12, 2019

Binary Fountain Named to Deloitte’s 2019 “Technology Fast 500™” List

MCLEAN, VA. NOVEMBER 12, 2019 Binary Fountain, a leading customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today announced it was selected as an honoree on Deloitte’s 2019 “Technology Fast 500™” list. Binary Fountain ranks 184 among the nation’s fastest-growing technology, media, telecommunications, life sciences and…

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MCLEAN, VA. NOVEMBER 12, 2019

Binary Fountain, a leading customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today announced it was selected as an honoree on Deloitte’s 2019 “Technology Fast 500™” list. Binary Fountain ranks 184 among the nation’s fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America by achieving 598% fiscal-year revenue growth over a three-year period. Now in its 25th year, being selected as a Deloitte “Technology Fast 500™” recipient is a recognized symbol of technological innovation, entrepreneurship and rapid growth.

“It’s an honor to be recognized by Deloitte for our innovative solutions and our rapid growth and expansion into new geographies and industry verticals over the last three years,” said Ramu Potarazu, president and CEO of Binary Fountain. “As we close out a milestone year of innovation and positive financial stability, Binary Fountain will remain committed to developing tech-forward solutions to better equip our customers with the technology they need to thrive in today’s rapidly changing digital landscape.”

Binary Fountain’s CX and reputation management platform currently tracks and analyzes consumer feedback across more than 900,000 healthcare providers and over 250 companies nationwide. Trusted by thousands of unique brands across North America, Binary Fountain aims to help businesses develop and grow by promoting and elevating their digital presence, reputation and visibility online within the healthcare, hospitality, financial services, retail, automotive and multifamily industries. Comprised of several advanced social media management, listings management, reputation management and employer brand management solutions, Binary Fountain is projected to close out 2019 with approximately $30 million in recurring revenue from repeat customers.

“As technology innovation trends towards ‘everything as a service,’ it’s no surprise that software companies dominate the winners list yet again this year,” said Mohana Dissanayake, partner, Deloitte & Touche LLP, and industry leader for technology, media and telecommunications, within Deloitte’s audit and assurance practice. “What’s exciting about celebrating 25 years of the Tech Fast 500 is we now have a quarter century of innovation stories to draw and reflect upon. These are the companies that push boundaries, help organizations become more efficient and productive and ultimately enable businesses to drive growth and revenue. We congratulate all the well-deserving winners.”

For more information on Deloitte’s 2019 “Technology Fast 500” program, or to view the full list of 2019 winners, visit http://www.fast500.com.

About Binary Fountain
Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

About Deloitte’s 2019 Technology Fast 500™
Now in its 25th year, Deloitte’s Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2015 to 2018.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $US50,000, and current-year operating revenues of at least $US5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see http://www.deloitte.com/about to learn more about our global network of member firms.

About the Author

Kayla Zamary
Marketing Manager

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September 09, 2019

Binary Fountain Launches New Customer Experience and Engagement Features to Further Enhance Its Customer Experience Management Platform

MCLEAN, VA. SEPTEMBER 09, 2019 Binary Fountain, a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today announced the launch of new customer experience and engagement tools to its CX management platform. The latest updates ensure data accuracy across hundreds of online directories…

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Binary Fountain, a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today announced the launch of new customer experience and engagement tools to its CX management platform. The latest updates ensure data accuracy across hundreds of online directories and websites; compiles, tracks and analyzes potential and existing employee sentiment; as well as captures both tagged and untagged social media commentary enabling companies to review, respond and publish posts from one centralized dashboard.

Binary Fountain’s comprehensive platform now serves as the single source of truth for brand sentiment and location data for businesses of all sizes nationwide. From search and discovery to selection, and compiling feedback, Binary Fountain’s platform helps guide and support marketing, advertising, patient experience, sales and customer success teams along every step of the consumer journey. Its holistic product suite comes equipped with an online reputation management solution and integrated natural language processor, mobile survey and testimonial campaign offerings, CRM and EMR integrations as well as turnkey SEO and local marketing management tools. Adding to the list, Binary Fountain’s new CX management features offer more consumer interaction points than ever before.

Key new features include:

  • Social Listening: Users can actively monitor, review, search for and be alerted of untagged online mentions and comments shared over blogs, forums, news sites, ratings and review sites as well as Twitter mentions and public Instagram and Facebook posts in near real-time.
  • Social Publishing: Users can draft, manage, schedule and post social media content to Facebook, Instagram, Twitter and LinkedIn, all from a single interface.
  • Listings Management: Users can claim pages as well as automatically update and publish accurate contact information and location data for businesses of all sizes across 420+ online directories in more than 50 countries, while ensuring there are no duplicate listings or ownership conflicts.
  • Employer Brand: Users can compile, view, compare and benchmark employee sentiment across Binary Fountain and/or third-party issued surveys as well as online ratings and review sites, such as Glassdoor and Indeed, in one comprehensive and centralized dashboard.

“In today’s digital market, companies need to consistently increase their visibility and brand awareness across search engines, social networks, maps applications and more if they wish to compete for customers’ trust and business,” said Ramu Potarazu, president and CEO at Binary Fountain. “With our new platform updates, Binary Fountain will continue to serve as the definitive, industry-endorsed index for customer experience, consumer feedback and reputation management across the United States.”

Binary Fountain’s CX and reputation management platform currently tracks and analyzes consumer feedback across 900,000+ healthcare providers and 250+ companies nationwide. Trusted by thousands of unique brands across North America, Binary Fountain aims to help businesses develop and grow by elevating their online presence and reputation and promoting their positive customer experiences across healthcare, hospitality, financial services, retail, automotive and multifamily industries.

For more information on Binary Fountain’s complete CX and online reputation management platform, visit: https://www.binaryfountain.com/platform/

About Binary Fountain
Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

About the Author

Kayla Zamary
Marketing Manager

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