9 Million Patient Reviews. 40 Million Insights. 500,000 Providers Tracked.
Our Patient Experience Platform and Natural Language Processing (NLP) technology help you analyze and act on patient feedback to drive operational change and engage patients.
Breadth and depth. Healthcare focused. Like no other platform.
Uncover a Better Patient Experience
Our healthcare specific NLP technology identifies actionable insights and trends from unstructured comments in online reviews and post-care surveys, covering 37 patient experience categories. Incorporate CAHPS data from survey vendors such as Press Ganey.
Gain visibility into your organization’s performance by scheduling and sharing reports with marketing, patient experience and C-Suite. Set targets and monitor performance in operational categories.
Gain Competitive Intelligence
Benchmark across your facilities and physicians within your organization, and against local and national competitors using internal and external benchmarking.
Patient experience equals revenue – healthcare organizations that deliver superior patient experience tend to have fifty percent higher margins than those that deliver average patient experience.