BOSTON–(BUSINESS WIRE)– Press Ganey today announced the introduction of the Press Ganey® Consumer Analytics Solution, designed to help health care organizations monitor and analyze patient feedback across a variety of consumer-facing sources. Powerful analytics across public and social data, integrated with Press Ganey survey comments, enable organizations to identify deep and actionable insights to help with patient experience and brand management improvement.
“Patients are increasingly engaged in an online dialogue about their health care choices, and consumer-facing websites and online physician ratings have become critical resources for patients deciding where and from whom to seek care,” said Patrick T. Ryan, Chief Executive Officer, Press Ganey. “In this consumer-driven marketplace, it is essential that health care leaders understand and address patients’ perceptions of their organizations. This solution, powered by Binary Fountain’s leading technology platform, can give providers the tools that they need to manage their reputations and align around insights that can help them improve their performance and increase patient loyalty.”