Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point of service are becoming more popular, with various startups emerging on the market.
At Spartanburg Regional Healthcare System, Mary Reid, RN, BSN, Senior Physician Development Consultant, and her team in the marketing department use technology from Binary Fountain. These surveying tools are in every clinical practice and allow the patient to offer immediate feedback during the discharge process.
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