Leading Technology Platform to Augment Press Ganey Transparency Solution
McLean, Virginia, May 4, 2016 — Binary Fountain, a leading provider of patient feedback management solutions for health care providers, today announced a strategic partnership with Press Ganey Holdings, Inc. (NYSE:PGND), a leading provider of patient experience measurement, performance analytics and strategic advisory solutions. Binary Fountain’s technology platform will complement the existing Press Ganey-branded transparency solution by offering healthcare providers a turnkey solution to publish physician star ratings on their websites.
“Press Ganey established the transparency movement in the healthcare industry to support more patient-centered care through reliable and accessible provider ratings.” said Ramu Potarazu, President and CEO of Binary Fountain. “This partnership further validates Binary Fountain’s technology platform and will advance our position in the healthcare market.”
The partnership will also include the introduction of new features around patient feedback management into the Press Ganey solution. Binary Fountain’s technology harvests patient experience data from multiple sources, including from across the web, and leverages proprietary analytics to assess provider and organization brand perceptions and provide additional insights for improvement opportunities.
“Transparency is a key strategy for healthcare organizations to honor the consumer and engage providers as part of an organization’s overall performance improvement efforts,” said Joe Greskoviak, President and COO of Press Ganey. “Supported by Binary Fountain’s leading technology, the Press Ganey transparency solution enables our clients to present an objective and accurate review of the patient experience, so that patients can make informed health care decisions.”
The partnership will provide clients with a comprehensive transparency and brand management solution to engage patients across their health care journey. The joint offering will help clients:
- Proactively monitor and engage health care consumers who provide feedback on the patient experience
- Leverage patient feedback to learn from and improve the patient experience
- Present scientifically rigorous patient experience data through provider star ratings on physician directory web pages
- Enhance Search Engine Optimization and display star ratings in Google search results
For more information, please visit Binary Fountain’s website.
About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celeb rating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, we served more than 26,000 health care facilities.
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