News - Binary Fountain

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July 12, 2016

How Tech-Savvy Consumers Help Health Systems Improve Transparency and Operations

By Claire Celeste Carnes via Providence Ventures   Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers. Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction,…

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By Claire Celeste Carnes via Providence Ventures


 
Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers.

Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction, and to identify operational or personnel issues that affect the patient experience.

As Part of Providence Ventures, Providence Health & Services adopted Binary Fountain in 2013, a solution that enables the organization to efficiently “listen to” what social media, online rating and review sites, and other online sources are saying about its service in a scalable way.

Click here to read the article on Providence Venture’s website.

About the Author

Kayla Zamary
Marketing

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March 17, 2016

Nationally Recognized Academic Medical Center Publishes Physician Star Ratings and Patient Reviews Using Binary Star Ratings

By Sarah Avery via Duke Health   Duke Health announced it is now publishing provider star ratings and patient reviews to their physician profile pages on the Duke Health consumer website. Binary Fountain’s, Binary Star Ratings aggregates its patient experience survey data collected through a standardized, national survey known as the Clinician and Group Consumer…

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By Sarah Avery via Duke Health


 
stars Duke Health announced it is now publishing provider star ratings and patient reviews to their physician profile pages on the Duke Health consumer website.

Binary Fountain’s, Binary Star Ratings aggregates its patient experience survey data collected through a standardized, national survey known as the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS), and translates that data into provider ratings based on a five-star scale.

Binary Star Ratings puts Duke University Health System and Clinics among the nation’s leaders in moving toward greater transparency of information for patients and consumers.

Consumers can view Duke Health’s physician ratings by clicking here.

Click here to read the press release on Duke Health’s website.

About the Author

Binary Fountain
Administrator

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February 26, 2016

3 Ways Technology Can Help Treat Patients as Consumers

By W. Roy Smythe, MD via Healthcare IT News   Healthcare IT News featured Binary Fountain in their article regarding the use of technology to meet the needs of patients/consumers. The healthcare industry has experienced a shift from being provider-driven to patient-driven with patients shopping online before seeking care. Transparency and consumerism are big buzzwords…

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By W. Roy Smythe, MD via Healthcare IT News


 
Healthcare IT News featured Binary Fountain in their article regarding the use of technology to meet the needs of patients/consumers. The healthcare industry has experienced a shift from being provider-driven to patient-driven with patients shopping online before seeking care. Transparency and consumerism are big buzzwords in the industry as patients have more options and higher expectations.

Binary Fountain works with health systems, hospitals, and physician practices to help them provide the best patience experience. Our clients are able to listen and monitor all online patient feedback. Clients can leverage this feedback by publishing positive patient testimonials and making patients brand ambassadors.

Click here to read the article on the Healthcare IT News website.

About the Author

Binary Fountain
Administrator

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January 27, 2016

Seven Hot Companies in DC you Should be Watching

By Leah Singer via DC Inno   Leah Singer of DC Inno features Binary Fountain as one of the seven companies that you should be watching in the DC metro area. Based in McLean, Va, Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform….

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By Leah Singer via DC Inno


 
Leah Singer of DC Inno features Binary Fountain as one of the seven companies that you should be watching in the DC metro area.

Based in McLean, Va, Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and reviews sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement, and impact revenue.

Click here to read the feature on DC Inno’s website.

About the Author

Binary Fountain
Administrator

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December 02, 2015

Health care systems seek social media buzz

By Betsy Taylor via Catholic Health Association of the United States   Providence Health & Services, through its venture capital fund Providence Ventures, has recently made a second investment in Binary Fountain, a company that has developed software to crawl social media platforms, public data sources, online patient ratings and reviews and other sites, mining…

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By Betsy Taylor via Catholic Health Association of the United States


 
Providence Health & Services, through its venture capital fund Providence Ventures, has recently made a second investment in Binary Fountain, a company that has developed software to crawl social media platforms, public data sources, online patient ratings and reviews and other sites, mining public sentiment and combining that information with patient surveys to produce customized reports that reflect the day-to-day experiences of patients.

Orest Holubec, senior vice president for marketing and communication at Renton,Wash.-based Providence Health & Services, said the information leads to insights about what actions can be taken to improve the care experience.

Providence is a not only an investor, but also a customer of Binary Fountain and uses the tool strategically throughout the five-state health system.

Click here to read the article on the Catholic Health Association of the United States’ website.

About the Author

Binary Fountain
Administrator

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