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April 11, 2018

US News introduces patient experience ratings to physician profiles

via Becker’s Hospital Review U.S. News & World Report teamed up with patient feedback management solutions provider Binary Fountain to publish patient experience ratings on a number of its physician profile pages. The collaboration with Binary Fountain, which provides a data repository of online patient reviews and surveys, aims to let consumers compare physicians and…

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via Becker’s Hospital Review

U.S. News & World Report teamed up with patient feedback management solutions provider Binary Fountain to publish patient experience ratings on a number of its physician profile pages.

The collaboration with Binary Fountain, which provides a data repository of online patient reviews and surveys, aims to let consumers compare physicians and make more informed healthcare decisions.

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About the Author

Kayla Zamary
Marketing

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April 10, 2018

U.S. News and Binary Fountain Team Up to Add Patient Experience Ratings to Online Doctor Profiles

WASHINGTON, D.C., April 10, 2018  — U.S. News & World Report, the global authority in hospital rankings and civic journalism, today announced a new collaboration with Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry. Through this relationship, U.S. News…

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WASHINGTON, D.C., April 10, 2018  — U.S. News & World Report, the global authority in hospital rankings and civic journalism, today announced a new collaboration with Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry. Through this relationship, U.S. News now publishes patient experience ratings from Binary Fountain on many of its doctor profile pages, enabling consumers to compare physicians and help make more informed healthcare decisions.

“In the age of healthcare consumerism, patient experience information has become a crucial piece of information for patients and families when choosing a physician,” said Chad Smolinski, chief product officer of U.S. News. “Our collaboration with Binary Fountain allows U.S. News to expand the breadth and depth of relevant, trusted data we can provide to patients while searching for a new doctor.”

A recent national survey found that 75 percent of Americans say online ratings and review sites have influenced their decision when selecting a physician. Consumers researching care options on U.S. News’ Doctor Finder site will now have the ability to access an overall patient satisfaction rating, alongside as many as 10 individual patient experience metrics related to common topics that prospective patients care about when choosing a new provider. These ratings reflect patients’ feedback on factors such as good communication, clarity of instructions, provider’s attitude and follow-up.

“We are excited to partner with U.S. News to further enhance their doctor profile pages with patient experience ratings, delivering industry-leading insights, data and analytics on thousands of doctors across the country,” said Ramu Potarazu, president and CEO of Binary Fountain. “We are confident that our patient experience ratings will further strengthen the patient voice and empower consumers to make better informed decisions, based on doctors’ previous track records.”

Leveraging its Provider Social Index® (PSI) technology, Binary Fountain aggregates patient feedback from more than 100 online sources and then uses a proprietary Natural Language Processing engine to extract insights and derive a rating for each of the 10 patient experience metrics. These ratings are not indicators of medical quality, rather they are a reflection – with a score of fair to excellent – of consumers’ overall patient satisfaction.

Patient experience data will be added to U.S. News doctor profiles across multiple specialties over the next several months, beginning with family medicine physicians. To learn more about U.S. News’ patient experience ratings metrics, powered by Binary Fountain, refer to the FAQ and methodology.

U.S. News Media Contact: Maria Santucci, msantucci@usnews.com, 202-955-2031

Binary Fountain Contact: Kenny Brooks, kbrooks@binaryfountain.com, 202-550-5725

About U.S. News & World Report

U.S. News & World Report is a digital news and information company that empowers people to make better, more informed decisions about important issues affecting their lives. Focusing on Education, Health, Personal Finance, Travel, Cars and News, usnews.com provides consumer advice, rankings, news and analysis to serve people making complex decisions throughout all stages of life. More than 30 million people visit usnews.com each month for research and guidance. Founded in 1933, U.S. News is headquartered in Washington, D.C.

About Binary Fountain

Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information on Binary Fountain, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

 

About the Author

Kayla Zamary
Marketing

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January 30, 2018

Binary Fountain Launches Binary Review Manager, a New Online Reputation Management Platform for Small and Medium-Sized Businesses

The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews. MCLEAN, VA. (PRWEB) JANUARY 30, 2018 Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today…

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The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews.

Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today announced the launch of Binary Review Manager, a new online reputation management platform for small and medium-sized businesses (SMBs). Binary Review Manager provides SMBs with a time-saving way to monitor, grow, protect and manage their brands online. The platform empowers businesses to improve and increase ratings and reviews by directly engaging with their customers, identifying strengths, weaknesses and trends, as well as benchmarking their online reputation against competitors.

Today, a substantial majority of consumers incorporate online customer ratings and review sites into their decision-making processes. According to a national survey conducted by Pew Research Center, 82 percent of U.S. adults say they at least sometimes read online customer ratings or reviews before purchasing items for the first time, including 40 percent who say they always or almost always do so. Binary Review Manager aims to help businesses grow and protect online reputation in various industries, including healthcare, hospitality, retail, automotive and financial services. With Binary Review Manager, SMBs now have a single view into monitoring and managing online ratings and reviews, helping them increase response rates, measure performance and promote their businesses to boost overall online reputation. In addition, Binary Fountain’s add-on mobile testimonials module, helps SMBs generate online reviews by sending mobile text messages to customers, requesting them to leave an online review about their service experience.

Key features of Binary Review Manager include:

  • Testimonial Campaigns — Promote a brand online by sending e-mails or mobile text messages to customers requesting them to leave reviews online
  • Star Ratings View — Compare and evaluate online reputation across more than 100 ratings and review sites in one dashboard
  • Task Management and Alerts — Save time engaging with online reviews impacting a brand by prioritizing, scheduling, assigning follow-up and responding within the platform
  • Competitive Benchmarking — Compare online reputation, via leaderboards, against targeted competitors to identify high and low performers
  • Business Intelligence Reporting — Offers customized, data-driven insights from customer feedback with the ability to view and evaluate the impact and progress of a campaign

“With Binary Review Manager, Binary Fountain is transforming the way small and medium-sized businesses conduct customer service and reputation management,” said Ramu Potarazu, president and CEO of Binary Fountain. “With the rise in online consumerism, it’s more important now than ever before for all businesses to take charge in actively monitoring, promoting and elevating their brands’ online reputation.”

To learn more about Binary Review Manager, visit https://www.binaryfountain.com/binary-review-manager/

About Binary Fountain 
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information on Binary Fountain, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

About the Author

Kayla Zamary
Marketing

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January 23, 2018

Using Online Provider Reviews to Solve Patient Satisfaction Issues

via PatientEngagementHIT.com Online provider reviews are a key part of measuring patient satisfaction for Florida Orthopaedic Institute. Managing reviews helps gain patient retention. Click here to read the article and learn how Binary Fountain is helping Florida Orthopaedic measure satisfaction.

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via PatientEngagementHIT.com

Online provider reviews are a key part of measuring patient satisfaction for Florida Orthopaedic Institute. Managing reviews helps gain patient retention.

Click here to read the article and learn how Binary Fountain is helping Florida Orthopaedic measure satisfaction.

About the Author

Kayla Zamary
Marketing

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January 19, 2018

How analyzing data from online reviews, clinical surveys can improve patient experience

via HealthcareITNews At KureSmart Pain Management, patient loyalty and physician ratings increased after the launch of their new business intelligence strategy. Click here to read how the organization uses Binary Fountain to improve its online reputation.  

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via HealthcareITNews

At KureSmart Pain Management, patient loyalty and physician ratings increased after the launch of their new business intelligence strategy.

Click here to read how the organization uses Binary Fountain to improve its online reputation.

 

About the Author

Kayla Zamary
Marketing

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