News Coverage - Binary Fountain

News Coverage

May 15, 2017

Facing Negative Patient Feedback Head-On Key for Success

via PatientEngagementHIT.com Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point of service are becoming more popular, with various startups emerging on the market. At Spartanburg Regional Healthcare System, Mary Reid,…

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via PatientEngagementHIT.com

Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point of service are becoming more popular, with various startups emerging on the market.

At Spartanburg Regional Healthcare System, Mary Reid, RN, BSN, Senior Physician Development Consultant, and her team in the marketing department use technology from Binary Fountain. These surveying tools are in every clinical practice and allow the patient to offer immediate feedback during the discharge process.

Click here to read the full article on PatientEngagementHIT.com.

About the Author

Kayla Zamary
Marketing

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May 04, 2017

Binary Fountain Appoints Healthcare Industry Leader Aaron Clifford as Senior Vice President of Marketing

Binary Fountain taps digital marketing leader to increase brand awareness and accelerate growth McLean, Va., May 4, 2017 – Binary Fountain, the leading provider of patient feedback management solutions with one of the largest repositories of online patient reviews and surveys in the healthcare industry, announced today the appointment of Aaron Clifford as senior vice…

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Binary Fountain taps digital marketing leader to increase brand awareness and accelerate growth

McLean, Va., May 4, 2017 – Binary Fountain, the leading provider of patient feedback management solutions with one of the largest repositories of online patient reviews and surveys in the healthcare industry, announced today the appointment of Aaron Clifford as senior vice president of marketing. In this role, Clifford will lead all marketing functions, including brand strategy, demand generation, product marketing and customer advocacy services. A respected digital marketing leader with more than 15 years of experience in the healthcare industry, Clifford most recently served as the senior director of digital marketing solutions for HCA, one of the nation’s leading providers of healthcare services.

“We are thrilled to add Aaron to our Binary Fountain family as we continue to grow and increase our leadership in healthcare,” said Ramu Potarazu, president and CEO of Binary Fountain. “His extensive depth of knowledge in digital marketing and healthcare consumerism, coupled with his proven track record for spearheading a reputation management strategy across an entire healthcare system, makes Clifford a tremendous asset to Binary Fountain and healthcare organizations evaluating reputation management and transparency solutions.”

Prior to Binary Fountain, Clifford served in a number of leadership roles during his 14-year career at HCA. Most recently, he oversaw the evaluation of new digital marketing solutions and services while setting a vision for the long-term technical needs of digital marketing. He also helped build HCA’s first corporate IT online marketing team, leading their web and social media services departments, and created the vision for the organization’s enterprise-wide reputation management program. Throughout his tenure, he oversaw the management of 800 websites, servicing 171 hospitals, 119 free standing surgery centers, 830 physician clinics and multiple business units across the healthcare system. His experience leading the evaluation and implementation of a wide range of digital marketing solutions provided him valuable insights into identifying best of breed solutions, positioning him well for his current role at Binary Fountain.

“Throughout my professional career, I’ve had the opportunity to work with and review several reputation management solutions, and nothing has compared to Binary Fountain and their healthcare-specific Natural Language Processing capabilities, online review management functionality, customer service and healthcare expertise,” said Clifford. “I am excited to join the Binary Fountain team as they continue to grow their leadership in reputation management and expand their impact on healthcare consumerism and patient experience.”

Binary Fountain’s healthcare-focused platform tracks and analyzes over 10 million patient reviews from online rating and review sites, social media, CG-CAHPS and HCAHPS and other surveys, garnering nearly 50 million unique insights. The platform also tracks 500,000 physicians. Through its signature solutions — Binary Health Analytics, Binary Star Ratings and Provider Social Index® — Binary Fountain helps healthcare organizations engage healthcare consumers to uncover and act on patient insights to improve reputation management, patient experience and impact revenue. Currently Binary Fountain’s solutions have been used by more than 2,800 healthcare facilities nationwide. 

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

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Contact
Kenneth Brooks
Binary Fountain
kbrooks@binaryfountain.com
202.550.5725

Michiko Morales
Gabriel Marketing Group
Michim@gabrielmarketing.com
703-246-1472

About the Author

Kayla Zamary
Marketing

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April 25, 2017

Leading hospital systems creating ‘digital front doors’ to foster brand loyalty

via Modern Healthcare Andrew Rainey, EVP of Strategy & Corporate Development at Binary Fountain spoke to Rachel Arndt of Modern Healthcare about the rise in healthcare consumerism and how health systems should use this opportunity to create brand loyalty. Consumers are searching online when selecting their physician, which makes it vital for organizations to create…

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via Modern Healthcare

Andrew Rainey, EVP of Strategy & Corporate Development at Binary Fountain spoke to Rachel Arndt of Modern Healthcare about the rise in healthcare consumerism and how health systems should use this opportunity to create brand loyalty. Consumers are searching online when selecting their physician, which makes it vital for organizations to create their “digital front door” in order to stand out against the competition.

Click here to read the full article on Modern Healthcare.

About the Author

Kayla Zamary
Marketing

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April 12, 2017

Find a five-star doc online: UnityPoint publishing patient feedback

via Journal Star To help guide patients making new-doctor decisions, our client UnityPoint Health-Peoria has begun putting all the feedback received through patient surveys online for all to see with comments and an up-to-five-star rating. Click here to read the full article on the Journal Star.

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via Journal Star

Journal Star To help guide patients making new-doctor decisions, our client UnityPoint Health-Peoria has begun putting all the feedback received through patient surveys online for all to see with comments and an up-to-five-star rating.

Click here to read the full article on the Journal Star.

About the Author

Kenneth Brooks

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February 21, 2017

Three Reasons To Invest In Patient Feedback Management Solutions

via The Realtime Report In the last several years, the healthcare industry has seen an increased focus in online patient reviews. With the continual development of the healthcare industry’s online presence, it’s imperative for physicians and healthcare facilities to understand the advantages associated with patient feedback management solutions. Binary Fountain’s Sabrina Egan, shares three reasons…

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via The Realtime Report

In the last several years, the healthcare industry has seen an increased focus in online patient reviews. With the continual development of the healthcare industry’s online presence, it’s imperative for physicians and healthcare facilities to understand the advantages associated with patient feedback management solutions.

Binary Fountain’s Sabrina Egan, shares three reasons healthcare organizations should invest in patient feedback solutions in 2017.

Click here to read the full article on The Realtime Report.

About the Author

Sabrina Egan
Engagement Manager

Sabrina helps healthcare organizations better understand their healthcare consumer challenges and needs, in order to efficiently manage and improve patient satisfaction.

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